Privacy Policy

We collect only the information needed to provide our services, process orders, communicate with customers, and operate Tunibee.

1.1 Information You Provide to Us

When you place an order or contact us, we may collect:

• Your name;
• Your email address;
• Order details;
• Text, prompts, stories, names, memories, descriptions, preferences, or other creative information you submit for the creation of a personalized song;
• Images you upload for the creation or presentation of your personalized gift experience;
• Messages you send to our support team.

You are responsible for making sure that the information and content you provide is accurate, lawful, and that you have the right to share it with us.

1.2 Payment Information

Payments are processed by Stripe. We do not store your full credit card number or complete payment card details on our own systems. Stripe may process payment information, billing information, transaction details, fraud prevention data, and other information required to complete your payment.

Your use of Stripe's payment services may also be subject to Stripe's own privacy terms and policies.

1.3 AI-Related Information

Tunibee uses artificial intelligence tools to help create personalized songs. To provide the service, we may send the text, prompts, descriptions, preferences, and other creative information you provide to third-party AI providers, including OpenAI, for the generation of lyrics or related creative content. We may also use specialized AI music generation providers to create the final musical output.

Please do not submit sensitive personal information, confidential information, or information you do not have the right to share.

1.4 Marketing Information

If you subscribe to marketing communications or otherwise provide your email for marketing purposes where permitted by law, we may use your email address to send newsletters, product updates, offers, or promotional messages. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at help@tunibee.com.

1.5 Technical Information

We may use limited analytics and advertising measurement technologies, including Meta Pixel and Conversions API, to understand site activity, measure ad performance, and improve our services. These technologies may process technical information such as IP address, browser type, device information, timestamps, page URLs, advertising click identifiers, and cookie identifiers such as _fbp and _fbc. Our website hosting, payment, security, or infrastructure providers may also automatically process limited technical information necessary to operate and secure the website.

We use your personal information for the following purposes:

• To process and fulfill your order;
• To create your personalized AI-generated song;
• To provide your digital music gift experience, including the digital player and karaoke-style features;
• To communicate with you about your order;
• To provide customer support;
• To process payments and prevent fraud;
• To send marketing emails, where permitted by law;
• To comply with legal, tax, accounting, and regulatory obligations;
• To protect the security, integrity, and lawful use of Tunibee;
• To enforce our Terms of Service.

We do not use your personal information to train our own AI models.

If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, we rely on the following legal bases:

• Performance of a contract: to process your order and provide the personalized digital song and gift experience you purchased;
• Consent: where you choose to receive marketing communications or where consent is otherwise required;
• Legal obligation: to comply with accounting, tax, and legal requirements;
• Legitimate interests: to provide support, prevent misuse, secure our website, improve our operations, and protect our rights.

We may share personal information with trusted service providers that help us operate Tunibee and deliver our products, including:

• Payment processors, such as Stripe;
• Hosting and infrastructure providers, such as Vercel;
• Email and marketing service providers, such as Klaviyo;
• AI providers, including OpenAI and specialized AI music generation providers;
• Customer support and operational tools;
• Professional advisors, if needed, such as accountants, lawyers, or tax advisors;
• Authorities, courts, or regulators, where required by law.

We do not sell your personal information.

We do not use your personal information for third-party behavioral advertising.

Tunibee is operated from France, but some of our service providers may be located outside the European Economic Area, including in the United States.

Where required, we take steps designed to protect personal information transferred internationally, such as relying on contractual safeguards, data processing agreements, standard contractual clauses, or other lawful transfer mechanisms.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

In general:

• Order and customer support information may be kept for as long as needed to provide the service, resolve issues, and maintain business records;
• Personalized song content and related submitted materials may be kept for as long as needed to deliver and maintain the digital gift experience, unless deletion is requested and we are legally able to comply;
• Marketing information is kept until you unsubscribe or request deletion;
• Payment and invoice-related records may be kept for the period required by tax, accounting, and legal obligations, which may be up to 10 years under applicable French business recordkeeping rules;
• Technical logs, if processed by our providers, are kept only as long as reasonably necessary for security, troubleshooting, and operational purposes.

When personal information is no longer needed, we will delete it, anonymize it, or securely archive it where required by law.

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to certain processing;
• Restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of your information in a portable format;
• Opt out of marketing communications.

To exercise your rights, contact us at help@tunibee.com. We may need to verify your identity before responding to your request.

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority. In France, this authority is the CNIL.

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at help@tunibee.com.

Even if you unsubscribe from marketing emails, we may still send you non-marketing emails related to your order, support requests, legal notices, or service updates.

Tunibee is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us at help@tunibee.com and we will take appropriate steps to delete the information where required.

If you are under the age of majority in your country, you should use Tunibee only with the involvement and permission of a parent or legal guardian.

Tunibee is not designed to collect sensitive personal information.

Please do not submit information relating to health, religion, political opinions, government identification numbers, financial account credentials, precise location, or other sensitive data unless it is strictly necessary for your creative request and you have the right to provide it.

We reserve the right to refuse or delete content that we believe may create legal, safety, or privacy risks.

We use reasonable technical and organizational measures designed to protect personal information.

However, no website, payment system, hosting service, or online transmission method is completely secure. You use Tunibee at your own risk and are responsible for ensuring that the information you provide is appropriate to share online.

Tunibee may use analytics and advertising cookies or similar technologies, including Meta Pixel cookies such as _fbp and _fbc, to measure visits, flow starts, product views, checkout activity, purchases, and ad performance.

We also use strictly necessary technologies required for the website, checkout, security, or core functionality to work properly. Where legally required, we will request consent or provide controls for non-essential cookies.

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by posting an updated version on our website, updating the effective date, or by other appropriate means.

Your continued use of Tunibee after an updated Privacy Policy is posted means that you acknowledge the updated policy.

For privacy questions, requests, or complaints, contact us at Tunibee / TheYungClub, help@tunibee.com, https://www.tunibee.com.